What’s an all-star performance to you? Would the folks you encounter – inside and outside the organization – refer to you as an all-star? I had an appointment with the eye doctor yesterday. In the examination room was a 3 x 5 card where the leaders of the practice invited anyone to write down an […]

Mistakes.  They are a part of life. A Hall of Fame basketball coach had this to say about mistakes: “What to do with a mistake – recognize it, admit it, learn from it, forget it.” Recognition.  It takes a certain humility to recognize a mistake.  We all know people who are “never wrong.”  We also know […]

“What matters most in the end, though, is this: your belief in your capacity to create positive change and the courage to take action.” – Tom Kelley Reducing the above quote to two questions: Can you make a difference?   I believe in the concept of having “agency.”  You develop agency by building upon existing skills and […]

Here’s a leadership fundamental that may seem to be counterintuitive: “Be quick to listen and slow to speak.” Most of us associate leadership with “talking.”  Leaders have to be the boss.  They make decisions.  They give direction.  They provide inspiration.  They deliver the “hard” feedback. All of that may be true.  But when you think […]